5 Years Limited Product Warranty
Limited Product Warranty
Terms & Conditions
Limited Warranty Period
ePower America warrants its power supplies to be free from defects for 5 years from the date of purchase by manufacture, which can be found directly on each power supply.
Product Utilization
This warranty is conditional based on proper use, installation and wiring in accordance with product specification. This warranty does not apply to misuse, abuse, unauthorized disassembly, attempted repair, any type of user modification, any unconventional installations that do not comply with the NEC (national electrical code)/local building code guidelines or any natural disaster.
Limited Labor Coverage
ePower America will reimburse the original purchaser for labor assistance up to $150.00 maximum, per incident, per location, up to 5 years from the date of manufacture which can be found on the defective power supply. Labor warranty coverage is non-transferable from the original purchaser of the power supply unless explicitly agreed to in writing by ePower America.
Damage by Freight or Cargo Shipping Carrier
ePower America is not responsible for any shipping damage or damage caused by product mishandling by the freight or cargo shipping carrier. Any such damage is the sole responsibility of the freight or cargo shipping carrier.
Right to Inspect
ePower America reserves the right to inspect and examine any product submitted under a warranty claim. Product will be evaluated to determine the cause of failure to make a determination as to whether or not the claim is substantiated according to our limited terms and conditions. If it is determined that a power supply is a manufacturer defect, ePower America will, at its sole discretion, replace the item for the same model or apply its cost to another model.
Claims
To file a claim, the original purchaser must return the power supply to ePower America and submit a completed warranty claim form along with photos and the information requested to support the claim. Email completed claim form, photos and supporting documentation to: sales@e-PowerAmerica.com
*ePower America will provide a return shipping label to the original purchaser to return the defective power
supply once the claim has been authorized by management at ePower America.
At ePower America, we are constantly innovating high-end power supplies for the signage and LED industries. Our team of experts are committed to providing the best solutions for your business needs. Let us keep you updated on our latest products, promotions, and industry news. This is a great space to learn more about our company and our commitment to quality. Our team of engineers and designers have years of experience in developing the best power supply solutions for industry leaders. We take pride in our work and ensuring that our products are the best on the market.